Service Contract

IMPORTANT: By purchasing any website package or service from Warehouse 13 Media, you acknowledge that you have read, understood, and agree to the terms outlined in this Service Contract.

1. Parties

This Service Contract ("Agreement") is entered into between Warehouse 13 Media ("Provider," "Company," "we"), a digital media company located in Oklahoma City, Oklahoma, and the purchasing client ("Client," "you"). This Agreement governs the provision of website design, development, hosting, SEO, social media management, and digital marketing services.

2. Scope of Services

The Provider will deliver services as defined by the selected package:

• Launch: 1‑page custom website ($699) + optional Website Care Plan (WCP) from $19/mo
• Grow: 3‑page custom website ($899) + optional WCP from $19/mo
• Thrive: 5‑page custom website ($1,099) + optional WCP from $19/mo + optional Website Essentials Plan (WEP) at $99/mo
• Business Plus: 7–10 page custom website ($1,699) + required WCP at $49/mo
• Enterprise: 10+ page eCommerce website ($5,199) + WCP at $49/mo

Additional services not included in the selected package may be requested and are subject to additional fees as agreed in writing.

3. Payment Terms

• All one‑time flat prices are due in full at the time of purchase via Stripe.
• Monthly subscription fees (WCP, WEP) are billed automatically via Stripe on a recurring monthly basis beginning on the date of purchase.
• Failed payments will be retried per Stripe's standard retry schedule. If payment fails after retries, services may be suspended.
• The Provider reserves the right to suspend or terminate services for accounts 15 or more days past due.

4. Subscription and Recurring Billing

Monthly plans (WCP, WEP) are recurring subscriptions that automatically renew each month until canceled. You authorize Warehouse 13 Media and Stripe to charge your payment method on file each billing cycle. You may cancel recurring billing at any time by submitting written notice at least 7 days before the next billing date. Enterprise clients must provide 30 days' notice for cancellation of any ongoing monthly plan.

5. Cancellation Policy

• One-Time Flat Price: Non‑refundable once design or development work has begun. If cancellation occurs before work begins, a refund may be issued minus a 10% administrative fee.
• Monthly Subscriptions: Cancel anytime with written notice (email to info@warehouse13media.com). Cancellation takes effect at the end of the current billing cycle. No prorated refunds.
• Website Hosting: Upon full cancellation, the website will be taken offline at the end of the billing period. Clients may request a file backup within 30 days of cancellation.

6. Project Timeline and Delivery

• Launch and Grow websites are typically delivered within 5–10 business days.
• Thrive websites are typically delivered within 10–15 business days.
• Enterprise projects require a custom timeline agreed upon during onboarding (typically 30–60 days).
• Delays caused by the Client's failure to provide content, feedback, or approvals may extend delivery timelines.

7. Digital Product Delivery

All deliverables are digital products provided electronically. Website delivery occurs when the website is published to a live URL. Marketing deliverables (social media posts, ads, reports) are delivered electronically via email or shared platforms. Delivery constitutes fulfillment. No refunds are issued for delivered digital products.

8. Client Responsibilities

The Client agrees to:

• Provide all necessary content, images, logos, and brand guidelines in a timely manner
• Respond to design proofs and revision requests within 5 business days
• Ensure the accuracy and legality of all content provided for publication
• Maintain confidentiality of account credentials
• Comply with all applicable local, state, and federal laws

9. Revisions

Each package includes a defined number of monthly content changes as specified in the package description. Additional revisions or changes beyond the included amount are billed at $50/hour with a 30‑minute minimum.

10. Intellectual Property

Upon full payment, the Client owns the custom website design and content created specifically for their project. The Provider retains ownership of proprietary tools, templates, code frameworks, and processes. Third‑party assets (stock images, plugins, fonts) remain under their respective licenses. The Provider may use completed work in its portfolio unless the Client opts out in writing.

11. Limitation of Liability

To the fullest extent permitted by Oklahoma law, the Provider's total liability under this Agreement shall not exceed the total amount paid by the Client in the 12 months preceding the claim. The Provider shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities. The Provider is not liable for damages arising from third‑party services (hosting outages, payment processor issues, social media platform changes).

12. Warranties and Disclaimers

The Provider warrants that services will be performed in a professional and workmanlike manner. All other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose, are disclaimed. The Provider does not guarantee specific SEO rankings, website traffic, lead generation, or sales results.

13. Termination

Either party may terminate this Agreement with 30 days' written notice. The Provider may terminate immediately if the Client breaches material terms, fails to make payment, or engages in activity that could harm the Provider's reputation. Upon termination, the Client remains responsible for all fees incurred through the termination date.

14. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information shared during the term of this Agreement. This obligation survives termination for a period of 2 years.

15. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, pandemics, government actions, internet outages, or third‑party service failures.

16. Dispute Resolution

Disputes shall first be addressed through good‑faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Oklahoma County, Oklahoma, under the rules of the American Arbitration Association. The prevailing party may recover reasonable attorney fees and costs.

17. Governing Law and Jurisdiction

This Service Contract is governed by the laws of the State of Oklahoma. Exclusive jurisdiction and venue for any legal proceedings shall be in the state or federal courts located in Oklahoma County, Oklahoma.

18. Entire Agreement

This Service Contract, together with the Privacy Policy and Terms of Agreement, constitutes the entire agreement between the parties. No oral or written modifications are valid unless signed by both parties.

19. Contact

Warehouse 13 Media
Oklahoma City, Oklahoma
Email: info@warehouse13media.com
Phone: (888) 520‑3445